Política de reembolso
RETURN & REFUND POLICY
Last updated: [Date]
At Finglo, we want our customers to shop with confidence. This Return & Refund Policy applies to purchases made through our online store and to orders shipped internationally.
1. Returns
You have 15 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in appropriate condition. Where applicable, the product should include its original accessories and components.
Please note that customers may inspect and handle a product as reasonably necessary to determine its nature, characteristics, and functionality. However, the customer may be responsible for any reduction in the product's value resulting from handling beyond what is reasonably necessary.
To request a return, please contact us at:
Please include your name, order number, and the email address used to place the order.
This policy applies to international orders. However, nothing in this policy is intended to limit or exclude any mandatory consumer rights that may apply under the laws of your country or place of residence. Where applicable law provides consumers with more favorable rights, those rights will apply.
2. Return Conditions
To help us process your return, the product should, where applicable:
- Be returned with all relevant accessories and components.
- Not be damaged as a result of improper use or handling.
- Be returned according to the instructions provided by Finglo.
The original packaging is preferred where reasonably possible. However, the absence of original packaging will not affect any mandatory consumer rights that may apply under applicable law.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if you receive a product that is:
- Damaged.
- Defective.
- Incorrect.
- Different from what you ordered.
We may request photographs or other reasonable information to help us review the issue.
Where Finglo is responsible, or where required by applicable law, we will provide an appropriate solution. Depending on the circumstances and applicable law, this may include a replacement, repair, partial refund, or full refund.
4. Return Shipping Costs
Unless the product is defective, incorrect, damaged due to an issue attributable to Finglo, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.
If applicable law requires Finglo to cover return costs, we will comply with the relevant legal requirements.
We recommend using a shipping method with tracking when returning an item, as Finglo cannot guarantee receipt of a returned package until it arrives at the designated return address.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your return request.
If a refund is approved, it will be processed using the original payment method whenever possible.
Refunds will be issued within the timeframe required by applicable law. Where permitted by law, Finglo may wait to process the refund until the returned product has been received or until the customer provides sufficient evidence that the product has been sent back, whichever occurs first.
Original delivery costs will be refunded where required by applicable law. Additional charges for premium, express, or non-standard delivery options may not be refunded where permitted by law.
Please note that your bank or payment provider may require additional time to process and display the refund.
6. Order Processing and Shipping
Orders are generally prepared and processed within up to 3 business days after payment confirmation.
Once the order has been processed, shipping may take up to 9 calendar days, depending on the destination, shipping carrier, customs procedures, and other circumstances outside our reasonable control.
The estimated total delivery time is therefore up to 12 calendar days, including:
- Up to 3 business days for order processing and preparation
- Up to 9 calendar days for shipping
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, holidays, carrier delays, weather conditions, or other circumstances beyond Finglo's reasonable control.
7. How to Start a Return
To start a return, please contact:
Please provide:
- Your full name.
- Your order number.
- The email address used to place the order.
- The reason for your return.
- Photos or other relevant information if the item is damaged or defective.
Once your request has been reviewed, we will provide you with further instructions.
8. International Customers and Consumer Rights
Finglo sells to customers internationally. Consumer protection laws may vary depending on the customer's country or place of residence.
Nothing in this Return & Refund Policy is intended to limit, exclude, or replace any mandatory consumer rights provided under applicable law.
If applicable consumer protection laws provide the customer with rights that are more favorable than the provisions of this policy, those mandatory rights will continue to apply to the extent required by law.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Finglo
Email: 3mariano.bjs@gmail.com